These Terms of Service ("Terms") govern the relationship between Snapt, Inc and/or Snapt Systems (RF) (Pty) Ltd (collectively, “Snapt”) and any person ("Customer") that has an active contract or subscription for customer support services ("Support Services") for any Snapt product, application, platform or technology ("Product") and/or a professional services package from Snapt (“Professional Services”). These Terms of Service comprise the Support Services Agreement (Section A below) and the Professional Services Agreement (Section B below).
Snapt is engaged to provide Professional Services as set forth on Statements of Work executed by both parties or orders for standard packaged offerings (“SOWs”), each of which shall contain, at a minimum, a reasonably detailed description of the Professional Services to be performed and the fees therefor. In the event the individual is entering into this Professional Services Agreement on behalf of a corporate or other public or private entity, such individual certifies that he/she is an authorized representative of the Customer. Each SOW shall be subject to this Professional Services Agreement. In the event of a conflict between the provisions of this Professional Services Agreement and an SOW, the relevant provisions of the SOW shall prevail.
This Professional Services Agreement governs only the provision of Professional Services. Any hardware, software, and/or hosted subscription services to be provided by Snapt to Customer shall be governed by a separate agreement.
Unless otherwise agreed, Professional Services must be utilized within twelve (12) months from the purchase date and, if not so utilized, Snapt will have no obligation to provide such Professional Services and Customer will not be entitled to a refund of any amounts relating thereto.